We were there for 7 days and the last night as we were packing up we came to the realization that the Autograph Book was gone. We had lost it. We were sad, but at least we had pictures of Madison having fun with it.

Fast forward 3 months (August 21).

On Friday, we received a package from Disney in the mail. It was addressed to “Madison Whitehead” and was hand written. I asked Kim what she had ordered and she said, “Nothing.”

She proceeded to open the package and inside was the Disney Pen and Autograph Book. We were blown away! Someone who worked for Disney found it and mailed it to us (Kim had put her name and our home address in the front of it). But they didn’t stop there.

Included in the package was another Autograph Book (exactly like the one we bought) with Madison’s name and address in the front. It included the Autograph from every character at Disney. The last page had a picture with a note that said: “Hope you enjoyed the book! Sincerely, The Citizens of Main Street.”

Someone took the time to get another Autograph Book, have it signed by every character & then packaged it all up and mailed it to us. We were blown away. Amazed. Without words. Who does something like that? The answer: people who are committed to ULTIMATE customer service.

They could have thrown the book away. They could have given it to someone else to “worry” about. But someone took the initiative to blow us away. We have called 20 people to tell them about it. They were all blown away…speechless as well.

The church should have ULTIMATE customer service. When people ask, “Where is…?” we should walk them to it. When we have Bibles left in the Worship Center, we should do everything we can to return them. We should be the model of customer service but we should be “customer servants.” Christ modeled servanthood and in the same way we should be servants to our “customers” each week. If we tried as hard as Disney, wouldn’t the Church be irresistible?

Where could your church be better “customer servants”? What type of experience have you had at Disney that amazed you?