Started reading Ram Charan‘s Leaders at All Levels recently at the recommendation of Evan Crass. This quote summarizes the first few chapters of the book:

Apprentices are people who learn from doing, and that is precisely what the Apprenticeship Model provides: practice, feedback, corrections, and more practice.

Unfortunately, it seems that our culture is valuing feedback and correction less and less. In most environments, they are non-existent. Why? Most of the time it is because leaders do not want to have the uncomfortable conversations. At other times it is because apprentices do not receive the tough conversations well, so leaders chose not to have them. Either way, it falls square on the shoulders of the leader. But think about this:

How much utter lack of care do you show for someone when you continuously allow them to fail without providing feedback or correction?

As a leader, your job is to have the tough conversations – tactfully, humbly and in a helpful manner. As an apprentice or follower, your job is to receive the conversation and make corrections.

What makes feedback and correction easier for you to receive?



  1. Bo Jackson on Friday 25, 2009

    Wow…..that’s great Josh. I don’t know how to answer your closing query. I guess the only thing I can say is that the Scriptures help me. I know I didn’t appreciate my wife nearly as much until I really started searching out passages that related to our relationship. God places a big onus on the man in how he relates to his wife. If I want them to follow me, I have to lead by example. Some days I’m better at it than others, but overall, I have to admit I’m better than I was a year ago, 5 years ago, etc.

    I suppose it’s learning that no one cares about my feedback/correction if I’m not willing to learn myself. It’s kinda like when you and I kid each other; if I’m going to be willing to GIVE, I have to also learn to TAKE it. Otherwise, one or the other of us is going to tire of the one-sided relationship it would inevitably lead us into. Thanks for that post.

  2. Mark S. on Friday 25, 2009

    You really hit on something! What makes feedback and correction easy for me to receive is exactly as you said; tough conversations presented in a tactful, humble, and helpful manner. Nobody wants to receive feedback or correction that is given in a hostile, angry, or berating way.


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