I’ve been reading Creating Magic: 10 Common Sense Leadership Strategies from Life at Disney by Lee Cockerell. It has been a great read so far – here are a couple of quotes:

If you want your employees to deliver excellent service, you’d better provide them with excellent leadership.

Leadership is more than a role; it’s a responsibility. Being a leader means doing what has to be done, when it has to be done, in the way it should be done, whether you like it or not, and whether they like it our not.

The book hits me at a great time because we are planning a trip to Disney. Honestly, we believe that they have some of the greatest customer service, which Cockerell says is secondary to leadership. If you have great leadership, he believes customer service will happen.

Being a part of our staff team makes the second quote so real. I am charged with being a leader of FPC. At times that is very easy and at other times very challenging.  Honestly, in the challenging times I pray for great integrity and for God’s wisdom. Wisdom is the #1 thing I ask people to pray for when they want to pray for me. My thought is with integrity and wisdom I can make the tough decisions – even if I do feel sick about it.



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